Step-by-step guide for every recovery scenario — forgotten password, lost email access, and hacked accounts. Plus how to protect your account from ever needing recovery again.
Find your situation below for the exact steps to follow.
Konami support handles high volumes. These steps make your case as strong as possible and reduce back-and-forth delays.
Not just your email — the actual Konami username/handle.
Any payment confirmation email for coins, passes, or DLC purchased for this account.
Konami handles accounts differently per platform. Be specific.
Even a rough month and year helps them locate the right account in their database.
Do not submit multiple overlapping tickets. One clear, detailed ticket gets resolved faster.
Reply to your original ticket rather than opening a new one. This keeps the case history intact.
Five actions that eliminate almost all account loss risk. Complete these today — not later.
This alone stops nearly all unauthorised access. Set it up at id.konami.net → Security Settings. Use an authenticator app, not just SMS.
At least 12 characters with mixed case, numbers, and symbols. Never reuse passwords from other accounts. A compromised email password leads to a compromised Konami account.
Your email is the master key to your Konami account. Enable 2FA on your email first, then on your Konami ID.
Account sharing services, coaching services, or "pro players" asking to use your account are all risks. Anyone who has your password has your account.
If you buy an eFootball account, the first action must be updating the registered email and password. Until you do this, the previous owner can reclaim it.
To recover an eFootball account after forgetting your password: 1) Go to the Konami ID login page (id.konami.net), 2) Click "Forgot Password", 3) Enter the email address registered to your Konami account, 4) Check your email for a reset link (also check spam), 5) Follow the link to create a new password, 6) Log in with the new password. If you no longer have access to the registered email, you need to contact Konami support directly.
To contact Konami support for account recovery: 1) Visit support.konami.com, 2) Select eFootball as your game, 3) Choose "Account Issues" and then "Cannot Log In", 4) Submit a ticket with your Konami ID (username), registered email, and as much verification information as possible (previous password hint, account creation date, transaction IDs from any past purchases), 5) Response times typically range from 2-7 business days. Be patient — Konami support handles high volumes.
To successfully recover your eFootball account from Konami, provide as much of the following as possible: Konami ID (username), registered email address, approximate account creation date, any purchase transaction IDs from eFootball coins or passes, platform (PS5, mobile, PC), and region. The more details you provide, the faster and more likely a successful recovery. If you made any in-game purchases, those transaction IDs are particularly strong proof of ownership.
If your eFootball account was hacked: 1) Immediately change the password if you still have access to the registered email, 2) Enable 2FA on your Konami ID, 3) Change the registered email to a more secure address, 4) Submit a Konami support ticket marked as "Account Compromised" with all details, 5) Check if the registered email account itself was also compromised — if so, secure your email first. Konami can flag suspicious activity on an account and in serious cases restore lost items.
Simple password recovery via email takes 5-15 minutes. Konami support ticket responses for account recovery typically take 2-7 business days. In complex cases involving hacked accounts or lost email access, the process can take 1-3 weeks. There is no way to escalate the timeline significantly — Konami support does not offer emergency or priority access. While waiting, document all the information you have about the account.
Five steps to protect your eFootball account: 1) Use a strong, unique password of at least 12 characters, 2) Enable Two-Factor Authentication (2FA) on your Konami ID — this alone stops 99% of hacks, 3) Keep your registered email address up to date and secure, 4) Never share your login credentials with anyone, 5) Never use account-sharing services or enter your credentials on unofficial sites. If you buy an account from a marketplace, change both the password and email immediately after receiving access.
Protect yourself when buying or selling.
How to properly link your Konami ID across platforms.
How to protect your account data from loss.
